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Privacy Policy

Last updated: January 5, 2026

1. Introduction

CiteBrand ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Search Visibility Platform.

We comply with the General Data Protection Regulation (GDPR) and the EU AI Act for users in the European Union, as well as applicable data protection laws in other jurisdictions.

2. Data Controller

CiteBrand acts as the data controller for personal data collected through our platform. For any privacy-related inquiries, please contact us at privacy@citebrand.com.

3. Information We Collect

3.1 Information You Provide

  • Account information (name, email address, profile image via OAuth)
  • Domains you choose to track for AI visibility
  • Search queries you submit for visibility analysis
  • Competitor domains you add for comparison
  • Payment information (processed securely by Stripe)

3.2 Information Collected Automatically

  • Usage data (features accessed, searches performed)
  • Device and browser information
  • IP address and approximate location
  • Cookies and similar tracking technologies

3.3 Information from Third-Party AI Platforms

When you use our service, we query external AI platforms (ChatGPT, Claude, Gemini, Perplexity, Google AI Overviews) through the DataForSEO API to check your brand's visibility. We store the responses from these queries to provide you with visibility insights. See our AI Disclosure for details.

4. How We Use Your Information

  • To provide and maintain our AI visibility tracking service
  • To calculate and display your AI Visibility Scores
  • To generate insights about your brand's presence in AI responses
  • To compare your visibility against competitors
  • To process payments and manage your subscription
  • To send service-related communications
  • To improve our service and develop new features
  • To comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract: Processing necessary to provide our service to you
  • Consent: Where you have given explicit consent (e.g., marketing communications)
  • Legitimate Interest: For service improvement and fraud prevention
  • Legal Obligation: Where required by law

6. Data Sharing and Third Parties

We share your data with:

  • DataForSEO: To query AI platforms on your behalf (search queries are shared)
  • Stripe: To process payments (payment information)
  • OAuth Providers: Google and GitHub for authentication
  • Cloud Infrastructure: For hosting and data storage

We do not sell your personal data to third parties.

7. Data Retention

  • Account Data: Retained while your account is active, plus 30 days after deletion
  • Search History: 12 months, then anonymized
  • AI Responses: Cached for 24-168 hours depending on your tier
  • Payment Records: 7 years for legal compliance
  • Consent Records: 7 years for legal compliance

8. Your Rights (GDPR)

If you are in the EU/EEA, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate personal data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format
  • Object: Object to certain processing activities
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, visit your Account Settings or contact us at privacy@citebrand.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments.

10. International Transfers

Your data may be transferred to and processed in countries outside the EU/EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Cookies

We use cookies for authentication, preferences, and analytics. See our Cookie Policy for details.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@citebrand.com